Superhero is an exclusive author in Envato and follows its fair policies and guidelines regarding refunds. Getting refund process is made to be transparent so your experience is as smooth as possible and gives you a “fair go” by using a baseline standard.
mportant info before you request a refund
Firstly, check the sections below. You might be able to solve the problem without having to ask for a refund.
How to request a refund
You need to go to the Envato website. Follow the steps explained there.